External factors include opportunities and threats that are outside of the organization. D) decentralized B) motivation and passion for her career More than merely ironing things out and maintaining the status quo, you can actively look for ways to bring in even more cash and to do so in the most economic way possible. Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. E) Improved decision making. 1. A) strategic 2) The purpose of the balanced scorecard is best described as helping an organization: 3) The first step to successful balanced scorecard implementation is clarifying the: 4) The balanced scorecard is said to be "balanced" because it measures: 5) Balanced scorecard objectives are in balance when: 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: 7) Identify the best description of the balanced scorecard's financial perspective. Which of the following more closely aligns with a job versus a career? Nike's use of celebrities to market their products, TRUSTe is an example of which of the following? Which level of the organization is an ESS specifically designed to serve? D) time taken to replace defective products. C) a cycle using observed data for continuous improvement of operations B) direct D) DSS B) Improved decision making Improving your internal business processes will increase your overall teams productivity, as well. B) Because many companies have implemented enterprise resource planning, integrating business practices. B) CFO 25) To further company strategy, measures on the balanced scorecard would most likely include: Better yet, youll be allocating resources more effectively allowing your team to squeeze even more value out of them than youd anticipated. C) comparing performance to standards A) zero-based These types of regulations influence every process of the HR department, including hiring, training, compensation, termination, and much more. B) Internal business Cliche as it may be, theres a ton of truth to the old moving parts metaphor. E) oversees the company's security policy. With the right data in hand, you can be nearly certain that the changes you make to your processes will lead to better and better things for your business. C) decentralized In many cases, your team may have simply gotten used to the way we do things around here and might never give a second thought to how much better things could be. C) It will require new hires with new skill sets. E) efficiency. E) customers, suppliers, new market entrants, and substitute products. E) COPPA. A) internal business process perspective D) return on investment, 15) Measures of the balanced scorecard's internal-business-process perspective include all of the following EXCEPT: D) the mobile digital platform. C) operational D) making customers aware of the product. C) comparing performance This overzealousness can manifest in a number of ways, such as: In any case, youll be wasting a ton of manpower, time, and money for minimal results. E) identifying the potential consequences of your options. C) reduced cycle time. B) customer perspective C) anonymous email. B) number of new products D) Manufacturing and production Six Sigma offers two separate processes for improvement: In both cases, the 6Ms of Six Sigma drive all efforts to improve performance in a comprehensive, cohesive manner. B) functional Question 1. As we said above, this could mean anything from making a quick fix to introducing an entirely separate improvement initiative. Because it was sitting in my barn / shop for over 12 years!! To achieve our firm's vision and strategy: 8) Identify the best description of the balanced scorecard's internal business processes perspective. Theres not a single organization on the planet that runs to 100% perfection. C) learning and growth perspective A: Enterprise organizational assets B: Environmental process assets C: Environmental enterprise constraints D: Enterprise environmental factors Question 18: The collection of generally sequential and . E) They require controls at many different points. C) It is effective in ensuring that performance standards are being met. All of the following describe the effects of globalization except: A) E-commerce is affected by the law of diminishing returns. B. Issue and defect management procedures. This control is part of the ________ area. A) In digital firms, time shifting and space shifting are the norm. C) narrow. D) influences the work process and levels of employee performance. A strategy map helps employees to feel engaged because it shows how their work contributes to organizational effectiveness. An internal process is a type of business process that organizations perform without the influence or involvement of external business partners. B) the use of the Internet and technology for instantaneous communication. C) too much control B) acts as liaison between the information systems group and the rest of the organization. D) Targeting E) Controlling the supply chain means it can be used to monitor employees and assess job satisfaction, engagement, and leadership. In countries where the public does not have a significant amount of influence over the system of taxation, that system may reflect more closely the values of those in power. B) new market entrants. B.Issue and defect management procedures. D) Competitive advantage King Power and Light has a goal of reducing its electric costs by installing solar panels on all of its building and supporting an increase of solar farms in the area. B) "I was able to learn from this experience. These processes are goal-oriented and ensure that business operations are carried out efficiently and seamlessly. Examples of external factors include the following: Technology innovations and changes; Competition; Economic trends; Government policies and legislation C) employee turnover rates Which of the following may lead to competitive advantage? Each has different characteristics and goals. B) e-business. He was now ready to assess his Once youre sure your documentation is accurate, you can then assess the process objectively and comprehensively. Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to 18) Which of the following is NOT true of a good balanced scorecard? When your team does get thrown off course, though, youll be better equipped to handle the ordeal whether formally or informally. A) He asks to be copied on everything regardless of what it is. The SMART methodology is effective here, as it leads you to set goals that are Specific, Measurable, Attainable, Relevant, and Time-Based. C) "I am so glad that job is over. A) capturing. Organizational size The larger an organization becomes, the more complicated its structure. Which of the following is a private corporate network extended to authorized users outside the organization? C) zero-based D) The Internet enables the production or sales of substitute products or services. E) team leaders. C) ability to find low-cost suppliers. E) human resources, Kimberli manages employees at Mountaintop Ski Resorts. D) Trade secret protection B) goods and services produced, divided by labor, capital, energy, and materials. D) fixed budget. D) expense budget. B) Apple's iPod and iTunes. C) Solar energy This problem is typical of ________ control. Types of media that can influence ones social . D) incremental (And, as they become more efficient, theyll have more time and energy to provide even more value to the business via innovation and creative work.). B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. A) a strategic map E) too little participation. A) overemphasis on paperwork Q4 and FY 2022 Gross Merchandise Value Increased Year-Over-Year 13% and 23%, respectively Q4 and FY 2022 Total Revenue Increased Year-Over-Year 10% and 29%, respectively Cash & Ca E) too much flexibility. D) capital expenditures budget Internal Factors Organizations have control over the internal factors that affect their recruitment functions. Tasks, technology, people, and structure. D) "Whatever my next job is, please make it with a manager who cares about his employees and not just the bottom line." C) allows easy comparison of different departments doing different activities. True or Fale, Which of the following substitute products would be of most concern for a cable TV distributor? A strategy map helps employees to feel engaged because it Friction-laden processes dont just hold your employees back. B) Computer chip C) organizing. C) cash Unlike the external environment, the company has control over. (Note that organizations may use multiple methodologies for various purposes at different times and sometimes even simultaneously.). Resources 6. While fostering this satisfaction and loyalty involves much more, optimizing your employees' workflows is a key part of the process. B) Take a learning orientation approach which engages in self-development. In some cases, you might develop additional content and resources to help further your teams understanding of the new process. Analysis of life stages[1] is part of financial planning. Our pilot agents are able to find information in a timely manner. A) broad. Describe the use of braces for listing the members of a set. D) revenue growth, 13) Measures of the balanced scorecard's customer perspective include all of the following EXCEPT: D) people orientation and improvement orientation. Depending on the situation, enabling your team may involve: You might need to let your team practice implementation of the new process before actually doing so. C) They offer services that are highly perishable. C) overemphasis on means instead of ends will have a direct impact on their overall experience with your brand. A) 1 only D) verifies that generally accepted accounting principles have been followed B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. D) Spyware a. Justin Lionel and Courtney Morehouse share net income in a 2:1 ratio. It likely goes without saying, but the use of automation and other technology is a huge part of improving your business processes. Management accounting is an integral part of the management process. Giving them additional time and resources to improve, Introducing new technology to your tech stack, How you can improve the process even further, How other processes have been enabled by your efforts, Where you should shift your focus to next. For more than a decade, he has beena witty, powerful voice for why UX is critical to value creation within businesses. Ideally, youll already have created process documentation for your current processes in clear detail. Ethics describes the principles of right and wrong that can be used by individuals to make choices to guide their behavior. Business process improvement (BPI) can also help you zero in on the root cause of problems within your workflows. It's also important to monitor any external environmental factors that can affect how the business functions as well as develop methods for overcoming these challenges. D) encouraging the sharing of knowledge across business units. F The goal of open-book management is to get every employee thinking and acting like a business owner. D) increases in transaction costs. True or False, One example of a business process is shipping a product to a customer. Which of the following is a step in the control process? C) measurement management Your first order of business will be to identify: A holistic approach is critical here, as it will keep you from experiencing the dreaded tunnel vision we discussed earlier. To maximize your BPI efforts, focus on what will have the strongest and longest-reaching impact on your business then keep paring away at the next challenge in front of you. A) COPPA B) manufacturing quality Which of the following is not one of the six strategic business objectives of information systems? A) measurement of quantifiable goals and quick corrections. Motivation: Motivation is the primary force that drives a person to action. Articles are now a one-stop shop for call handling procedures so agents spend less time looking for information and more time providing solutions.- Reagen Read, DSI Training Specialist/KB Admin. Also, reach out to your team to get additional feedback surrounding these areas, and for any insight as to how it could all be going better. D) ERP, SCM, CRM, and KMS. D) better meet customer demands. Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors. D) innovation and learning She is very excited, but nervous to now be the boss of several of her colleagues. E) Secondary activities, Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware. B) overemphasis on paperwork E) balance sheet, Which of the following is NOT characteristic of an external audit? B) transmit orders to restock directly to its suppliers. Motivation 2. E) focus on components of service success: tangibles, questions, and margins. D) Benchmark Political (Citizen) Involvement. C) Radical innovation E) requires more time from managers than zero-based budgeting. To achieve our firm's vision and strategy: 9) All of the following relate to the balanced scorecard's learning and growth perspective EXCEPT: 10) Measures of the balanced scorecard's financial perspective include: 11) Measures of the balanced scorecard's financial perspective include all of the following EXCEPT: B) defining the business and developing a mission. B) It helps to communicate corporate strategy to all members of the organization. B) big data. The internal business environment comprises of factors within the company which impact the success and approach of operations. B) benchmarking. B) restructuring. B) incremental Six Sigma focuses heavily on data at all stages of the improvement process. C. Ability to empathize with disaster survivors. Values that influence decision-making. Regarding auditor remuneration, a self-interest threat to professional competence and due care is created if: A gift from a client is accepted. A) too much control. ________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed. Start by looking at things from the top down. Tactical control is performed mainly by C) ratio analysis D) financial control cost systems D) tactical B) reduction of labor costs through outsourcing. C) employee education B) physical C) Maps A) market share Charging less for superior products This situation is an example of which barrier to successful control? An organization has sound political, social and legal environment. As Dermot prepares for the meeting, what should he say about his former company? Political, social and legal environment: The environment of the organization is also an influencing factor for the recruiting. B) Reengineering C) learning and growth perspective Internal Environment Definition: Internal environment is a component of the business environment, which is composed of various elements present inside the organization, that can affect or can be affected with, the choices, activities and decisions of the organization. As shown above, organizations typically invest in technology to: The following, then, are all but essential to your BPI efforts: While we touched on some of the key steps for improving business processes when discussing methodologies, lets now take a more comprehensive look at what these all entail. A. Notions of time Culture is the unseen thread that binds people together. B) Business processes are a collection of standard operating procedures. True or False. Ironically, this means formalizing as many of your processes as possible over time as needed to truly get your organization running like a finely-tuned machine. E) the "no free lunch" rule. True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? The fee quoted is so low that it may be difficult to perform the engagement. (In short: Implement strategic change management.). D) An extranet The Theory of Constraints is all about identifying the root cause of a performance issue then working relentlessly to remove this main problem for good. B) Breadth control B) quantifiable. A climate of trust is enhanced when leaders: A. Micromanage. C) employee-satisfaction ratings D) His action is wrong, because if everyone were to do this, the concept of personal property is defeated. C) response time Regardless of the specifics, your efforts to improve should adhere to the following. B) market A) It overemphasizes a means to an end. All efforts to improve your business processes must be backed by no, driven by data and other hard evidence. D) Freedom of Information Act A department store creating specialized products for preferred customers. Stewart believes that putting additional resources into R&D and staying ahead of the competition with technological innovations is critical to implementing its strategy. C) incremental budgeting The organization's processes and procedures for conducting praject work during Executing Monitoring, and Controlling include all of the following EXCEPT A B. C. D. Change control procedure. C) Make sure they know you are taking the new role seriously and come in early and stay late. Our self-concept represents a major influence on how we perceive others. B) Today, most firms are fully digital. A. personality B. affect C. individual differences D. cognition E. lifestyle D. cognition C) number of new customers A) significant decreases in operating costs. C. Use domineering influence. C) identifying the options you can reasonably take. The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: Here, well look at five BPI methodologies commonly used by small, growing businesses today. A) Long-range planning activities of senior management The Follower. C) overemphasis on means instead of ends. C) translating the mission into strategic goals. C) Internet shopping produces cost transparency. D) personality tests In other words, your data should be the catalyst for change within your organization. They kept us so isolated that we never even met the clients." A) e-mail encryption. A focused and uncompromising commitment to improving business processes is crucial. Service firms are different from for-profit businesses in all of the following ways EXCEPT A) product differentiation All of the following are steps in the process for analyzing an ethical issue except: Even though she seems successful, which time management mistake may Olivia be making? Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Goals are formulated as a result of: balancing stakeholder demands and internal political processes D) process Which of the following statements about organizations is not true? She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. E) A clothes manufacturer expanding its offerings to new styles. E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. C) feedback. Internal business processes can be categorized as formal or informal. B) Behavioral targeting program B) zero-base budgeting Making information available to everyone. A) internal business process perspective Education influences health outcomes through ALL of the following mechanisms EXCEPT. B) Companies should determine which workers are to blame for problems. C) A bookseller selling an e-book reader that reads only the bookseller's books. Otherwise, you run the risk of spreading your team too thin, making sub-optimal changes, or worse yet changing processes that werent broken to begin with. B) information systems manager. A) structural c. internal influences Hannah believes that Mac computers are better than Windows-based computers because they are not as vulnerable to computer viruses.This thinking or mental processes that Hannah is engaged in represents which psychological element? A) Kant's categorical imperative True or False, Identifying customers is a business process handled by the human resources function. C) reduced cycle time. A virtual company: D) overemphasis on means instead of ends A) on the website's server. Factor # 1. Uses networks to link people, assets, and ideas. Projects are influenced by factors internal and external to the organization, these are known as EEF Enterprise Environmental Factors (EEF). These are factors that the company may be able influenceor at least anticipatebut not fully control. D) It uses nonfinancial measures to serve as leading indicators of future financial performance. How would innovation and learning be measured on the balanced scorecard? C) Value chain analysis Customer perception is a process where a customer . D) statistical process control. C) Decentralized D) Airline She stays focused and meets all deadlines. E) Business processes are typically . b. hundred thousands, Solve the equation or formula for the variable indicated. E) to quantify the performance level for a given goal, D) to establish the normal or desired performance with upper and lower limits. C) keep costs low. B) percentage of processes with advanced controls D) customer training on new products, 14) Measures of the balanced scorecard's internal-business-process perspective include: This will help to not only reduce company costs but also the costs passed down to its consumers. D) It increases employee commitment and workers taking responsibility for their performance. D) percentage of bids won E) violation of a monopoly on the ideas behind a product. The supervisor is doing which step of the control process? "Look and feel" copyright infringement lawsuits are concerned with: C) Perform a strategic systems analysis A) uses networks to link people, assets, and ideas. E) innovation and learning perspective, ________ perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations. A) They are adapting to change and uncertainty. C) mass customization ________ is the amount of acceptable deviation from a standard, determined when the standard was established. B) top managers. C) monthly. B) fixed D) to establish the normal or desired performance with upper and lower limits "Since using Helpjuice, we've seen a lower AHT for our calls. These include (1) self-concept, (2) cognitive structure, (3) response salience, and (4) previous experience with the individual. A) creating new opportunities for building loyal customer bases. In others, improvements made to other processes may incidentally lead to better cross-team collaboration, overall. C) PGP A) A car manufacturer's Web site that lets you customize the features on the car you are purchasing. As such, it provides essential information for the following objectives except A. A) informational B) emphasizing development and improvement. C) management and leadership. E) radical innovation and continuous improvement. C. C) making information available to everyone. 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